Customers
”Management is doing things right; leadership is doing the right things”
Peter Drucker
”Companies often respond to even the most disruptive changes by accelerating activities that worked in the past, a response I call active inertia”
Dr. Donald Sull, Senior Lecturer at the MIT Sloan School of Management
”From years of study, I estimate today more than 70 per cent of needed change either fails to be launched, even though some people clearly see the need, fails to be completed even though some people exhaust themselves trying, or finishes over budget, late and with initial aspirations unmet”
Kotter, 2008, (p12/13)